General Conditions

Mirellecollective provides an online shopping experience featuring fashion accessories for pets. Our product collections may include embroidered bandanas, decorative neck scarves, holiday collars, lace-inspired accessories, reversible ear wraps, and other pet styling items.

We reserve the right to update our product selection, website features, and available services as our business evolves. Access to certain features may be temporarily interrupted for maintenance, technical reasons, or circumstances beyond our reasonable control.

By using our website, you agree to provide accurate information when necessary, respect the rights of others, and refrain from interfering with the security or proper operation of the store.

You must be legally capable of entering into a purchase contract under the laws applicable to you, or have appropriate authorization from a parent or legal guardian.

Products, Availability & Design

Our collections are selected with an emphasis on distinctive pet fashion, decorative details, and occasion-ready styling. Product descriptions are intended to help customers understand the appearance, intended use, and key characteristics of each accessory.

We make reasonable efforts to display product colors, patterns, embroidery, textures, and decorative elements accurately. However, appearance may vary because of lighting conditions, screen calibration, photography, production differences, and individual device settings.

Some pieces may include raised embroidery, brocade-inspired textures, decorative lace, pearl-inspired embellishments, or reversible styling. Specific materials and construction details are determined by the individual product listing.

Availability may change without notice. An item appearing on our website does not guarantee that it will remain available in every size, color, or variation.

If an ordered item becomes unavailable, we will contact you regarding an appropriate resolution, such as a refund, cancellation, or alternative where agreed.

Pet Sizing, Comfort & Safe Use

The comfort and well-being of your pet should always come first. Our fashion accessories are intended to complement your pet's appearance and should be selected according to their measurements, behavior, and individual needs.

Choosing the Correct Size

For bandanas, scarves, and decorative collars, measure the neck circumference according to the instructions on the product page. For ear wraps or head coverings, follow the relevant head measurement guidance.

Breed references are provided for general styling guidance only. Pets of the same breed may have different proportions, so we encourage customers to rely on actual measurements rather than breed names alone.

Responsible Wear

• Supervise your pet while wearing decorative accessories, particularly items with beads, floral accents, lace, or other attachments.
• Remove accessories immediately if your pet shows discomfort, irritation, distress, or unusual behavior.
• Do not allow your pet to chew, swallow, or pull on decorative elements.
• Do not use fashion neckwear as a restraint, walking harness, medical device, or substitute for a properly fitted safety collar.
• Remove unsuitable accessories during sleep, rough play, or other activities that may create entanglement hazards.
• Ensure ear coverings do not obstruct breathing, vision, hearing, or normal movement.

Pricing, Currency & Promotions

Product prices are displayed on the website in the currency selected or presented through the storefront. The final amount payable will be shown during checkout, including applicable charges that are required to be disclosed.

Taxes, shipping charges, import duties, or other fees may apply depending on the destination, product, and circumstances of the purchase. Responsibility for duties and charges will be governed by the checkout disclosures, our Shipping Policy, and applicable law.

We may update prices, introduce promotions, discontinue discounts, or adjust product offerings. Such changes do not alter the agreed price of an order already accepted, except where a correction or adjustment is permitted by applicable law.

Promotional offers may have eligibility requirements, expiration dates, quantity restrictions, or other conditions that will be provided with the promotion. Unless expressly stated otherwise, promotional discounts cannot necessarily be combined.

Orders, Acceptance & Cancellations

When you place an order, you are requesting to purchase the products selected during checkout. You agree to provide complete and accurate billing, delivery, and contact information so that your purchase can be processed appropriately.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean the order has been accepted for fulfillment in all circumstances.

We may need to review or cancel an order for reasons such as product unavailability, suspected fraud, inaccurate information, payment verification problems, or a material pricing error. Any such action will be handled consistently with applicable consumer laws.

If we cannot fulfill an order that has already been paid for, we will arrange an appropriate refund for the unfulfilled portion. We may contact you to clarify delivery information or product selections before processing.

Cancellation Requests

If you wish to cancel or amend an order, please contact service@mirellecollective.store promptly. We will review the request based on the current order status and applicable rights. Changes may no longer be possible once an order has entered a stage at which it cannot reasonably be stopped.

Nothing in this section limits mandatory cancellation, withdrawal, or refund rights provided by applicable law.

Payment & Transaction Security

Payments are processed through the payment methods made available at checkout. Available methods may differ depending on location, device, currency, or payment provider eligibility.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information supplied is accurate.

Our storefront uses Shopify commerce infrastructure and compatible payment services. Payment providers may independently apply security checks, authentication requirements, or anti-fraud procedures to transactions.

We do not guarantee approval of any specific payment method. If a payment fails or cannot be authorized, you may need to choose another available payment method or contact your payment provider.

Any refunds will be processed in accordance with applicable law, the circumstances of the transaction, and the refund procedures described in our Returns & Refunds Policy.

Shipping, Delivery & Order Tracking

We aim to provide clear information about order preparation, shipment, and delivery. Shipping methods, estimated processing periods, delivery destinations, and applicable costs are described during checkout or in our separate Shipping Policy.

Delivery estimates are provided for planning purposes and may be affected by destination, customs procedures, carrier operations, weather conditions, public holidays, local disruptions, or other factors.

We will fulfill our delivery obligations in accordance with applicable law. Any statements about possible shipping delays do not remove rights or remedies available to customers under those laws.

Delivery Information

Please review your shipping address carefully before placing an order. If you notice an error, contact our support team as soon as possible. Address changes cannot always be completed after an order has been processed or transferred to a carrier.

Tracking Information

When tracking is available, shipment updates may be provided through order communications or a designated tracking service. Tracking updates are generated by carriers or logistics providers and may not appear immediately after shipment processing.

For further details, please visit our Shipping Policy.

Returns, Refunds & Order Issues

We want customers to receive products that match their orders and meet reasonable expectations. Our separate Returns & Refunds Policy explains the return request process, eligibility, available remedies, and any applicable conditions.

If an item arrives damaged, incorrect, or materially different from its description, please contact us with your order number, a summary of the issue, and relevant photographs where appropriate. This helps our team review the situation efficiently.

Return eligibility can depend on the product, its condition, the reason for the request, and applicable consumer protection laws. We will not use store policy terms to exclude statutory rights that cannot legally be waived.

Where a refund is due, the processing and posting time may vary depending on the payment provider and financial institution.

Please review our Returns & Refunds Policy for current details before placing an order.

Product Information & Care

We take care to present meaningful product descriptions, photographs, and measurement guidance. However, certain decorative fabrics, embroidery patterns, or handcrafted-style details may show minor visual variations.

Care instructions vary depending on the material and construction of each accessory. Always follow the product-specific care information when available.

As general guidance for delicate decorative neckwear, gentle hand washing, avoiding harsh detergents, and air drying may help preserve embroidery and trim. Products featuring beads, lace, or ornamental elements may require more careful spot cleaning.

Customers should inspect accessories for damaged stitching, loose attachments, or other potential hazards before each use. Discontinue use of an accessory that has become damaged or unsafe.

Product descriptions should not be interpreted as guarantees of medical, protective, or therapeutic benefits unless specifically and lawfully stated.

Customer Accounts & Information

Some website functions may permit or require the use of a customer account. If you create an account, you are responsible for providing accurate information and taking reasonable precautions to maintain the security of your account access.

You should notify us if you suspect unauthorized use or a security issue involving your interactions with our store.

Our handling of personal information associated with customer accounts, purchases, website activity, and customer communications is described in our Privacy Policy.

We may limit access to store features where necessary to prevent abuse, protect security, or comply with applicable law, subject to customers' existing legal rights.

Intellectual Property & Website Content

Our website may include product photography, text, graphics, logos, layouts, branding, and other creative materials owned by Mirellecollective or used with appropriate permission. These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

You may browse and use website content for personal, non-commercial shopping purposes. You may not reproduce, republish, distribute, sell, or commercially exploit protected content without permission from the applicable rights holder, except where permitted by law.

Names, trademarks, and materials belonging to third parties remain the property of their respective owners. Nothing on our website grants a license to use another party's intellectual property beyond what is legally authorized.

Third-Party Services & External Links

Our website is powered by Shopify and may interact with compatible third-party services for functions such as payment processing, order tracking, analytics, shipping, and customer assistance.

Some external links may direct you to websites that are not operated by Mirellecollective. These websites may have separate terms, privacy notices, security practices, and service conditions.

We do not control the content or policies of unrelated external websites. We encourage you to review their terms and privacy information before submitting personal information or using their services.

Any limitations stated in this section apply only to the extent permitted by law and do not remove responsibilities that cannot legally be excluded.

Customer Reviews & Submitted Content

We value genuine customer feedback, including reviews, photographs, comments, and suggestions about our products and shopping experience.

Where our website permits submissions, you agree not to provide unlawful, misleading, abusive, infringing, or otherwise inappropriate material. You should only upload content that you have the right to share.

If you voluntarily submit content for publication, you grant us a non-exclusive, royalty-free permission to display and use that content in connection with operating our store and presenting customer feedback, subject to applicable law and any additional consent requirements.

We may moderate or remove submissions that violate these Terms, infringe rights, or present security or legal concerns. We do not require customers to provide only positive feedback.

Personal information included in submissions will be handled in accordance with our Privacy Policy.

Prohibited Uses

To protect customers and maintain the integrity of our website, you agree not to use our services for unlawful, fraudulent, or abusive activities.

Prohibited conduct includes, but is not limited to:

• Providing false payment information or impersonating another individual or organization.
• Attempting to gain unauthorized access to customer accounts, systems, or restricted areas.
• Introducing malicious software, harmful code, or disruptive automated traffic.
• Using website content to infringe intellectual property or privacy rights.
• Interfering with checkout functionality, security controls, or other customers' use of the website.
• Using our store to facilitate activities prohibited by applicable law.

We may take proportionate action to address violations, including restricting access or reporting unlawful conduct where appropriate.

Website Availability & Disclaimers

We aim to provide accurate information and a reliable shopping experience. Nevertheless, online services may occasionally be affected by maintenance, third-party interruptions, connectivity issues, or other technical problems.

We do not promise that website access will be uninterrupted or that every technical issue can be prevented. Product information and website features may be updated to correct errors or improve clarity.

Nothing in these Terms excludes express product commitments made to customers, obligations imposed by applicable law, or warranties and remedies that cannot legally be restricted.

Responsibility & Limitation of Liability

Each party remains responsible for its obligations under the purchase agreement and applicable law. Customers are responsible for choosing appropriately sized accessories and using them according to product instructions and reasonable pet safety precautions.

To the extent permitted by applicable law, Mirellecollective is not responsible for losses arising solely from improper use, unauthorized modifications, or circumstances beyond our reasonable control.

Where the law permits limitations of liability, any limitation will apply only to the extent legally allowed. Nothing in these Terms limits or excludes liability for fraud, willful misconduct, personal injury caused by negligence where prohibited, or any other liability that cannot be lawfully excluded.

Your statutory rights and any mandatory legal remedies for defective, misdescribed, or nonconforming goods remain unaffected.

Applicable Law & Consumer Rights

Purchases and use of our website are subject to laws applicable to the relevant transaction and the parties involved. Mandatory consumer protection rules may apply based on the customer's location and other legally relevant circumstances.

Nothing in these Terms is intended to deprive consumers of protections, remedies, or dispute resolution rights that cannot be waived under applicable law.

We encourage customers to contact our support team first when an issue arises so that we can review the circumstances and seek an appropriate resolution. This does not restrict your right to pursue any remedies available under applicable law.

Changes to These Terms

We may revise these Terms to reflect changes in business operations, storefront functionality, available products, legal requirements, or customer service procedures.

The updated version will be published on this page with a revised date. Where applicable law requires additional notification or agreement, we will follow those requirements.

Changes will not retroactively remove rights already accrued under an accepted purchase agreement unless permitted by applicable law.

We recommend reviewing these Terms periodically to remain informed about the current conditions of using our website.

Contact & Customer Assistance

Our customer service team is available to receive questions about product information, sizing, orders, delivery concerns, and the terms presented on this page.

When contacting us about an order, please include your order number and a brief explanation of your request. This helps us locate relevant information and respond more efficiently.

Brand: Mirellecollective
Website: https://mirellecollective.store
Customer Support: service@mirellecollective.store

For additional store information, please review our published Shipping Policy, Returns & Refunds Policy, and Privacy Policy.