Returns &
Refunds

We want you to feel confident choosing thoughtful accessories for your beloved companion. This guide explains how to request assistance with returns, refunds, incorrect items, damaged products, and other post-purchase concerns.

Our Return Policy

At Mirellecollective, we understand that choosing accessories online involves important considerations, particularly when selecting a product based on your pet's measurements, preferred style, or intended occasion.

We encourage customers to review the product description, available size chart, photographs, and individual care guidance before purchasing.

If you experience an issue with an order, contact our customer support team. We will review your request according to the product's condition, the reason for the return, any applicable purchase terms, and consumer protection laws.

Return Request Period

[REQUIRED: Insert your actual return request window, such as the confirmed number of calendar days after delivery.]

For voluntary returns, requests must follow the eligibility period and conditions established by our store. Mandatory statutory withdrawal, cancellation, defect, and refund rights apply regardless of any narrower voluntary return policy.

General Return Considerations

• The original order must be identifiable through an order number or other sufficient purchase information.
• For change-of-mind returns, items should meet the disclosed condition requirements, such as being unused and free from damage beyond reasonable inspection.
• Accessories should be returned with their applicable components and packaging when required by the published return conditions.
• Items showing signs of misuse or damage caused after delivery may be assessed differently from items that arrived defective.
• Any return exceptions must be disclosed clearly and must comply with applicable law.

How to Request a Return

To make the process easier to understand, we've outlined the usual steps involved in requesting post-purchase assistance.

Information to Include

• Your full name and the email address used at checkout.
• Your order number and the affected product or variation.
• A clear explanation of why you are requesting a return or refund.
• Photographs of damage, defects, or incorrect items when available and relevant.
• Any additional information needed to identify the transaction.

Providing complete information can help us evaluate your request efficiently. If additional details are needed, our team may contact you.

Contact us at service@mirellecollective.store.

Eligibility & Item Condition

Different return circumstances require different considerations. For example, an unused accessory returned because of a change of preference may be handled differently from a defective product or an incorrect item.

Any return limitation is subject to applicable law. Nothing in this Policy removes your rights concerning products that are faulty, not as described, or otherwise nonconforming.

Decorative Pet Accessories

Our assortment includes brocade-inspired embroidered neckwear, decorative lace scarves, festive bandanas, reversible ear wraps, and accessories with ornamental details.

Some designs feature raised embroidery, delicate decorative surfaces, or bead-like embellishments. These details should be handled carefully during inspection, wear, washing, and storage.

For voluntary returns, accessories should meet the condition requirements stated in our return policy. We may need to distinguish normal appearance variations from genuine manufacturing defects.

Examples of minor differences that can arise with decorative textiles include slight variations in fabric texture, embroidery positioning, or color appearance under different lighting.

However, a material difference from the advertised description, significant workmanship defect, missing item, or other nonconformity will be reviewed with regard to the customer's legal rights.

Please do not attempt substantial repairs or alterations before contacting us about a suspected defect, unless necessary for safety or otherwise reasonable under the circumstances.

Refund Methods & Processing

When a refund is due, we will process it using the applicable payment and transaction arrangements, subject to legal requirements and the specific circumstances of the order.

Refunds are generally issued to the original payment method where supported. The time required for funds to appear may depend on the payment provider, card issuer, banking institution, and payment method involved.

Refund Processing Period

[REQUIRED: Insert your actual refund processing commitment after a return or refund has been approved.]

Processing periods must comply with any mandatory refund deadlines in the customer's jurisdiction.

What May Affect a Refund?

• The reason for the return or cancellation.
• Whether an item needs to be returned and inspected.
• The condition and completeness of the returned goods.
• The original payment method and processing arrangements.
• Applicable laws concerning shipping refunds, taxes, and consumer remedies.

If a refund has been confirmed but does not appear in your account after the relevant payment processing period, please contact your financial institution and our customer care team for assistance.

Return Shipping & Fees

Return shipping responsibilities may vary according to the reason for the return, the location of the customer, the terms presented before purchase, and applicable consumer protection laws.

For a voluntary change-of-mind return, responsibility for return shipping should follow the conditions disclosed in our return policy and any mandatory rights applicable to the purchase.

For damaged, defective, incorrect, or nonconforming items, appropriate remedies and shipping responsibilities will be determined according to applicable law.

We will provide the authorized return destination and any necessary instructions before you send a parcel. Unauthorized return shipments may complicate identification and handling.

Customers should retain any relevant return shipment records or tracking information until their case is resolved.

Exchanges & Replacements

If you ordered an incorrect size or would prefer a different design, contact us to discuss the options available under our store's current exchange arrangements.

Exchanges may depend on product availability, the original item's condition, applicable return rules, and the type of exchange requested.

If the product delivered was incorrect or defective, we will consider appropriate remedies under applicable consumer protection law.

Some resolutions may involve returning the original item, receiving a replacement, or completing a refund and placing a new order.

We will explain the relevant procedure before requesting that you send an item back.

Damaged, Missing or Incorrect Items

We understand that receiving an incorrect or damaged item is disappointing, particularly when the accessory was intended for a special occasion.

If your parcel arrives with damaged goods, missing products, or a product that does not match the confirmed order, contact our customer service team.

Please provide the order number, a clear description of the issue, and relevant photographs when possible. Our team may compare this information with the order record and shipping details.

Depending on the circumstances, an appropriate resolution may include a correction, replacement, refund, or another remedy permitted or required by law.

Where an issue concerns a shipment that has not arrived, please also review our Shipping Policy.

Order Changes & Cancellations

If you wish to cancel or modify an order, please contact us as promptly as possible and include the relevant order number.

Orders may enter fulfillment shortly after being placed. Changes to sizing, color, quantities, or delivery details may no longer be possible once preparation or dispatch has progressed.

We will review cancellation requests based on the order's status, our applicable purchase terms, and mandatory statutory cancellation or withdrawal rights.

If an order cannot be canceled before dispatch, we will explain the appropriate next steps and any applicable return options.

No provision in this section limits cancellation rights that cannot lawfully be excluded.

Need to Request a Return?

Our customer support team can help explain the applicable return process, review order concerns, and provide return instructions where needed.

Contact Email
service@mirellecollective.store

Website
mirellecollective.store