What if my pet falls between two sizes?
Check the individual product's actual measurement range, shape, stretch, and fastening method. Avoid selecting solely by the general reference chart. If you're uncertain, contact us with the product name and your pet's measurements.
Are all Mirellecollective products sized the same?
No. Bandanas, cape-style accessories, lace collars, and ear wraps can have different construction and sizing requirements. Always consult the specific product listing.
Should I measure my pet with or without its collar?
Measure directly around the intended wearing area without relying on the size of an existing collar, unless the particular product is specifically designed to fit over it.
Can I choose based on age or weight?
Age and weight alone do not reliably determine neck or head circumference. Two pets with the same weight can have different body proportions. Actual measurements are strongly recommended.
How should an ear wrap fit around long ears?
It should gather the ears gently without pulling the hair, causing significant pressure, or interfering with natural movement. Remove the wrap if your dog appears uncomfortable or distressed.
What if I order the wrong size?
Contact our customer support team with your order number and the affected item. Return or exchange eligibility depends on the published Returns & Refunds Policy and applicable consumer rights.
Can I ask for help before placing an order?
Yes. Email service@mirellecollective.store with the product name, your pet's relevant measurements, and any sizing concern. We can help clarify the information available for the product.