Overview & Scope

Welcome to Mirellecollective ("Mirellecollective," "we," "us," or "our"). We operate mirellecollective.store, an online store offering decorative pet accessories, including embroidered bandanas, pet scarves, lace collars, reversible ear covers, and seasonal pet fashion items.

This Privacy Policy describes our practices concerning personal information when you visit the website, browse products, communicate with us, create or use an available account, complete a transaction, or interact with other store features.

"Personal information" generally means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual, subject to definitions in applicable law.

The types of information we handle and our responsibilities may vary depending on the services involved, your location, and the privacy laws applicable to a particular activity.

This Policy should be read together with our Terms of Service, Cookie Policy, and other relevant store policies.

Personal Information We May Collect

Depending on how you interact with the website, personal information may include the following categories.

Payment-Related Information

When you purchase products, payment details are handled through the payment services available at checkout. We may receive payment status, transaction identifiers, billing information, and other transaction records needed to process or reconcile an order.

Complete payment credentials may be handled directly by payment processors rather than disclosed to us in full.

Information About Your Pet

Customers may voluntarily provide details such as a pet's breed, approximate size, neck measurement, head measurement, or styling preferences when requesting sizing assistance.

We use relevant details to answer the request or help clarify product suitability. Customers should avoid sending unrelated personal or sensitive information when asking about products.

Where Information Comes From

We may collect personal information directly from you when you complete checkout, submit contact forms, communicate with customer support, create an account, or voluntarily provide product-related information.

Other information may be collected automatically through the website, browser technologies, cookies, analytics tools, and security systems, depending on their configuration and your privacy choices.

We may also receive information from service providers that support transactions, delivery, fraud prevention, payment verification, or other requested functions.

For example, a shipping provider may communicate delivery status, while a payment provider may notify us whether a transaction has been authorized or refunded.

The information available to us depends on the relevant integration, service relationship, and applicable privacy settings.

How We Use Personal Information

We process personal information for legitimate business purposes connected with providing our online store, supporting customers, and fulfilling purchases.

• Order fulfillment: Processing purchases, confirming product selections, coordinating shipments, and communicating order status.
• Customer support: Responding to questions about sizing, product details, delivery, returns, and other service matters.
• Payment administration: Supporting transactions, refunds, accounting records, and related financial activities.
• Store functionality: Operating shopping carts, account features, checkout, website navigation, and technical integrations.
• Security: Detecting potentially fraudulent activity, protecting customer accounts, and maintaining website integrity.
• Store improvement: Understanding website performance, customer interests, and opportunities to improve navigation or product information.
• Marketing: Sending promotional communications where permitted and consistent with your preferences and applicable law.
• Compliance: Meeting legal obligations, responding to lawful requests, and maintaining records where required.

We do not treat the mere provision of an email address for an order as unrestricted permission to send promotional messages. Marketing communications are subject to the permissions and rules applicable to the relevant channel and location.

Legal Bases for Processing

Where laws such as the European Union or United Kingdom data protection rules apply, processing personal information requires an appropriate legal basis.

Depending on the purpose and circumstances, we may rely on one or more of the following grounds:

• Contractual necessity: Processing needed to complete your purchase, provide requested services, or respond to pre-purchase inquiries.
• Legal obligations: Processing required for accounting, taxation, regulatory compliance, or applicable legal duties.
• Legitimate interests: Activities such as maintaining website security, preventing misuse, and improving operations, where those interests are not overridden by applicable individual rights.
• Consent: Processing based on your permission where required, such as certain marketing messages or optional tracking technologies.

Where consent is the applicable legal basis, you may withdraw it through the available controls or by contacting us. Withdrawal generally does not affect the lawfulness of processing carried out before withdrawal.

Other jurisdictions may use different legal frameworks for privacy obligations and rights. We apply the requirements relevant to the processing activity involved.

Shopify & Our Service Providers

Our online store is powered by Shopify, which provides infrastructure supporting product listings, shopping carts, online checkout, order administration, security, and related commerce functions.

Shopify processes personal information in connection with the provision and operation of its services. Depending on the feature, Shopify may process information on our behalf or for purposes described in its own privacy documentation.

Other service providers may support functions such as payment processing, order fulfillment, carrier tracking, customer support, website performance, fraud prevention, and communications.

We seek to work with providers under arrangements appropriate to the nature of their services and relevant legal obligations.

For information about Shopify's consumer privacy practices, you may visit Shopify's Consumer Privacy Policy.

How Information May Be Shared

We may disclose personal information when reasonably necessary to provide products, operate our store, fulfill orders, comply with applicable law, or support other purposes described in this Policy.

Categories of Recipients

• Commerce technology providers: Shopify and other systems supporting storefront operation.
• Payment services: Providers involved in authorizing, processing, securing, or refunding transactions.
• Shipping and fulfillment partners: Parties requiring delivery details to prepare and transport orders.
• Customer support providers: Services helping us manage relevant customer communications.
• Analytics and marketing providers: Where their services are enabled and the relevant processing is permitted.
• Professional advisers and authorities: Where disclosure is needed for legal compliance, legitimate legal claims, or other lawful requirements.

Some providers operate as processors acting under contractual instructions, while others may independently determine how information is processed within the scope of their services.

We may also disclose relevant information in connection with a lawful business restructuring or transfer, subject to appropriate privacy requirements.

This description does not mean that every category of third-party provider is necessarily active on our website at all times.

Cookies, Analytics & Advertising

Cookies and similar technologies may support shopping carts, session management, security, preferences, website analytics, and advertising functions.

Some cookies are necessary for requested website functionality. Others may be optional and subject to consent or other privacy rights, depending on the technology and applicable law.

Where advertising or analytics integrations are enabled, certain information about browsing activity may be processed for measurement, personalization, or marketing purposes.

In some jurisdictions, particular disclosures or uses of personal information for targeted advertising may qualify as regulated sharing or other activities for which individuals have opt-out rights.

We aim to provide applicable privacy choices through the website's configured consent or data-sharing controls. You may also use relevant browser and device settings to manage certain technologies.

International Data Transfers

Our website may be visited by customers in different countries, and our commerce platform or service providers may process information in jurisdictions outside the country where you reside.

Privacy laws and government access rules may vary between those jurisdictions. Where an international transfer requires specific safeguards, relevant legal protections may include adequacy decisions, contractual mechanisms, or other lawful transfer arrangements.

Shopify and applicable service providers may maintain their own international data processing arrangements, subject to the terms of their services and relevant data protection requirements.

You may contact us to request further information about international transfers that concern your personal information, where legally required and reasonably available.

How Long Information Is Retained

We retain personal information for periods appropriate to the purpose for which it was collected and any applicable legal, accounting, security, contractual, or dispute resolution requirements.

For example, order records may need to be retained for bookkeeping, tax compliance, purchase verification, or handling disputes. Customer support communications may be kept for a reasonable period to document and resolve inquiries.

Marketing preferences and consent records may be maintained as necessary to respect your choices and demonstrate compliance. Technical records may have separate retention periods depending on their purpose and the services involved.

When information is no longer needed and no retention obligation applies, it may be deleted, anonymized, or otherwise handled in accordance with appropriate retention procedures.

Actual retention periods may depend on relevant legal obligations and the systems used to process the information.

Your Privacy Rights & Choices

Depending on your location and applicable privacy law, you may have rights concerning personal information that we process.

How to Submit a Request

To exercise a relevant privacy right, email service@mirellecollective.store and explain the nature of your request.

We may need to verify your identity or authority before disclosing, modifying, or deleting information. Verification requirements will be proportionate to the nature of the request and applicable legal obligations.

We will assess and respond to requests within the periods required by applicable law. If we cannot fulfill a request in whole or in part, we may explain the applicable reason and any relevant review or appeal options.

We will not unlawfully discriminate against you for exercising your privacy rights.

Information Security

We recognize that customers trust us with information needed to complete purchases and obtain assistance.

We use a commerce platform and relevant service providers that offer security features intended to protect website operations and transaction processing.

Appropriate security considerations may include access management, payment security arrangements, technical protections, fraud monitoring, and restrictions on the use of customer information.

No internet-based service can guarantee absolute security. Unauthorized access, technical failures, and other risks cannot be eliminated entirely.

We encourage customers to protect their account credentials, use trusted devices where possible, and contact us if they identify suspicious communications purporting to originate from Mirellecollective.

If a security incident occurs, any legally required investigation, remediation, and notification obligations will be considered in accordance with applicable law.

Children's Privacy

Mirellecollective offers pet accessories and operates as a general online shopping store. Our services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable age-related privacy requirements.

If a parent or guardian believes that a child has submitted personal information through the website without appropriate authorization, they may contact our customer service team.

We will review the concern and take any action required under applicable law.

Third-Party Websites & Links

Our website may include links to external services, social networks, delivery providers, payment platforms, and other third-party websites.

Once you navigate to an independently operated service, its privacy practices may differ from those described in this Policy.

We encourage you to review the privacy notice and applicable terms of any external service before submitting personal information.

We do not control unrelated third-party websites, although our responsibilities concerning third-party service providers remain subject to applicable contractual and legal requirements.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, data handling practices, technical integrations, or legal obligations change.

Updates may reflect new website features, changes in Shopify functionality, adjustments to service providers, changes in applicable law, or improvements to our explanation of privacy practices.

The revised Policy will be published on this page with an updated revision date. Where required by law, additional notice or renewed consent will be provided.

We encourage visitors to review this Policy from time to time to understand the current information practices associated with using our store.

Contact Us About Privacy

If you have a question about this Privacy Policy, how personal information is processed, or how to exercise an applicable privacy right, please contact us.

Store: Mirellecollective
Website: mirellecollective.store
Email: service@mirellecollective.store

Legal Business Operator: [REQUIRED: Legal entity or proprietor's name]
Business Contact Address: [REQUIRED: Full legally applicable address]

Where applicable privacy law requires a designated representative or data protection contact, the relevant information must also be provided by the business.

When contacting us about an existing order, include your order number where appropriate. For general privacy questions, please avoid sending sensitive identification documents unless we have specifically requested them through an appropriate process.