After an order is submitted successfully, it enters our order management process. Preparation may include checking the selected product variation, confirming item availability, reviewing the delivery information, and arranging appropriate packaging before the parcel is dispatched.

Processing time is the period between receiving an order and handing the package to a shipping carrier. It is separate from shipping transit time and should not be confused with the complete estimated delivery timeframe.

What May Affect Processing Time?

• Product availability: Some sizes, colors, or styles may require additional preparation or stock confirmation.
• Order details: Missing or inconsistent customer information may require clarification before fulfillment.
• Peak shopping periods: Seasonal promotions and holidays may increase order volume.
• Non-business days: Weekends, public holidays, and carrier closure dates may affect handling schedules.
• Special product requirements: Certain variations or product types may have preparation considerations described in their listings.

Where a specific processing estimate is provided on the product page or during checkout, that information should be used when planning your purchase. If an unexpected issue affects fulfillment, we will take reasonable steps to communicate material changes.

Mirellecollective welcomes customers who wish to discover distinctive pet accessories. However, the destinations we can serve depend on the shipping zones, delivery methods, and service providers enabled for our store.

The most reliable way to determine whether we currently ship to your address is to enter your destination during checkout. Available shipping services and their applicable costs will be displayed before you complete payment.

Some destinations may be subject to delivery restrictions, additional carrier requirements, or customs procedures. Certain remote areas, territories, or postal zones may have fewer delivery options than major cities.

We may need to decline or cancel fulfillment to a destination that cannot be served safely or lawfully. If an order has already been paid for and cannot be fulfilled, we will arrange an appropriate resolution, including a refund where due.

For destination-specific questions, contact service@mirellecollective.store before ordering.

Shipping charges depend on several factors, which may include the destination, available carrier services, order contents, parcel characteristics, and any active shipping promotions.

Any applicable shipping cost will be presented during checkout before the order is finalized. The availability of particular shipping methods may change according to carrier coverage and operational conditions.

We do not automatically guarantee expedited delivery, a particular courier, or free shipping unless the applicable option or promotion is expressly confirmed during your purchase.

Care in Every Detail

From Thoughtful Selection to Your Doorstep

Our collection brings together elegant embroidered neckwear, playful holiday bandanas, vintage-inspired collars, and charming ear accessories.

Different pieces may require different handling considerations because of their shape, decorative construction, or embellishments. Appropriate preparation helps accessories travel through the delivery process.

We encourage you to inspect your order after arrival and follow the individual product care instructions before use.

Shipping transit time refers to the period after a parcel has been transferred to the delivery carrier. Total order delivery time includes both processing and transit, and these periods may vary independently.

Estimated delivery windows may be influenced by the shipping method selected, the destination country's postal infrastructure, carrier routing, customs procedures, seasonal demand, and other operational circumstances.

Important Things to Remember

• Estimated delivery dates are planning estimates unless a guaranteed service is expressly provided.
• A shipment may pass through sorting facilities or logistics partners before entering its final delivery network.
• Tracking activity may appear intermittent during international transportation or carrier transfers.
• Severe weather, customs examinations, public holidays, and transportation disruptions may cause delays.
• Remote locations may require additional transit time compared with major metropolitan areas.

If a delivery estimate changes materially or your shipment appears unusually delayed, you are welcome to contact us. We will review the available information and assist in accordance with applicable consumer protection requirements.

After completing checkout, you should normally receive an order confirmation using the email address supplied during your purchase. Please ensure your email information is accurate and check your spam or promotions folder if you do not see the message.

For orders shipped with a tracking service, shipping information may be provided through an email notification, an order status page, or another tracking channel made available by the store.

Understanding Tracking Statuses

• Order Confirmed: Your purchase has been received by the store.
• Processing: The order is being prepared for fulfillment.
• Shipment Information Received: The carrier or shipping system has received shipping details; physical acceptance may still be pending.
• In Transit: The parcel is moving through one or more logistics facilities.
• Out for Delivery: The local delivery network expects to attempt delivery.
• Delivered: The carrier has marked the shipment as delivered.

Status descriptions may vary by carrier, and not every shipment will display each stage. A temporary absence of scans does not necessarily mean that a package is lost.

If you have received a shipping notice but cannot access tracking, please contact our team and include your order number.

Customers are responsible for entering a complete and accurate delivery address during checkout. Please verify the recipient's name, street address, apartment or unit details, city, state or province, postal code, country, and contact information where required.

Incorrect or incomplete address details can result in delays, failed delivery attempts, or the parcel being returned to a shipping facility.

Need to Correct Your Address?

Email service@mirellecollective.store immediately with your order number and the corrected address. We will review whether the change can be made before dispatch.

Once a package has been shipped, address modifications may no longer be available or may depend on the carrier's procedures. A requested change is not confirmed unless we expressly acknowledge that it has been completed.

If an address error results in a failed delivery, any next steps, additional charges, or remedies will be assessed according to the circumstances, our published policies, and applicable law.

International orders may be subject to customs examinations, import regulations, duties, taxes, or carrier clearance procedures. These requirements vary according to the destination, product classification, order value, and applicable laws.

Whether taxes or duties are collected at checkout depends on the store's applicable checkout configuration and the terms of the shipment. Any charges not collected during checkout may be assessed separately by authorities or carriers, as permitted by law.

Customs Processing

Customs processing times are determined by the relevant authorities and are not always predictable. Additional information or documentation may be requested during clearance.

Customers should provide accurate recipient details and comply with reasonable lawful import requirements. Where a shipment encounters customs issues, please contact us so we can review the situation and any information available from the shipping provider.

We will honor any mandatory seller responsibilities relating to customs charges, delivery, and consumer rights. A general statement about customs fees does not override information expressly provided during checkout.

Although we aim to support a smooth delivery experience, disruptions can occur at different stages of fulfillment or transit. These may result from transportation delays, high shipping volumes, weather events, carrier network problems, customs reviews, or other circumstances.

We encourage customers to monitor their available tracking information and respond to carrier notifications when necessary.

What to Do if Your Parcel Is Delayed

• Check your latest tracking information and any delivery notifications.
• Verify that your shipping address and recipient contact information are correct.
• Check whether the carrier has requested additional delivery instructions or collection.
• Contact our customer service team if your shipment appears to be experiencing a significant delay.

We may need to consult the relevant logistics provider to determine the package's status. We will communicate any meaningful updates available to us and provide applicable remedies where required by law.

These provisions do not limit statutory delivery rights or excuse obligations that cannot legally be excluded.

A carrier may occasionally be unable to complete delivery because the recipient is unavailable, access instructions are missing, the address cannot be located, or the shipment requires collection from a local facility.

Depending on the carrier's procedures, the package may be held temporarily, scheduled for another delivery attempt, redirected where permitted, or returned.

If you receive a notice regarding a failed delivery attempt, follow the carrier's instructions as soon as possible and contact us if you require additional assistance.

Any subsequent handling, reshipment charges, refunds, or other arrangements will depend on the reason for the failed delivery and applicable consumer laws. We do not automatically treat all unsuccessful deliveries as the customer's responsibility.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking the delivery address, secure reception areas, parcel lockers, building mailrooms, and any delivery information provided by the carrier.

In some circumstances, a carrier may provide additional information about the location of a delivery or the method used to complete it.

How We Can Assist

Contact us with your order number, tracking information if available, and a brief explanation of the issue. Our team can review the order record and assess the next steps, including inquiries with the shipping provider where appropriate.

If a package is confirmed lost or was not properly delivered, any refund, replacement, or other remedy will be evaluated in accordance with applicable law and the specific circumstances.

A tracking status alone does not automatically determine whether all delivery obligations have been fulfilled.

We encourage you to inspect your parcel and the enclosed products when they arrive. Decorative pet accessories may include embroidery, lace, beads, or other details that deserve careful handling.

If your package or product arrives damaged, or if an item differs materially from what you ordered, please contact us as soon as reasonably possible.

Helpful Information to Include

• Your order number and the email address associated with the purchase.
• The name of the affected item or product variation.
• A short description of the damage or discrepancy.
• Clear photographs of the product and packaging where available.
• Any other relevant information that may help us understand the issue.

This information helps us review the problem efficiently. We will consider the appropriate resolution, which may include a replacement, refund, or other remedy, depending on the circumstances and applicable consumer rights.

Please refer to our Returns & Refunds Policy for additional information.

Orders containing multiple accessories may occasionally involve products with different availability or preparation requirements.

Depending on fulfillment arrangements, some orders may be shipped in more than one parcel. When this occurs, the packages may travel through different facilities or reach the destination on different dates.

Where separate tracking details are available, they may be issued individually for each shipment.

If you have received only part of an order and are unsure whether additional items are still in transit, please contact our customer support team before assuming that the remaining items are missing.

We will review the fulfillment record and clarify the available shipment information.

Once an order has been dispatched, some modifications may no longer be possible. The ability to change delivery information, redirect a parcel, or stop a shipment depends on the carrier, the shipping stage, and applicable procedures.

If you need assistance after dispatch, contact us promptly. We can review the available options, although we cannot guarantee that the carrier will be able to implement a requested change.

If you no longer wish to keep an order, please consult our Returns & Refunds Policy for information about any applicable cancellation or return rights.

Customers should avoid making assumptions about cancellation eligibility based solely on tracking status. We recommend obtaining confirmation from our team before taking additional action.

Shipping arrangements relating to returns, exchanges, or replacement items are addressed in our Returns & Refunds Policy and may vary depending on the reason for the request.

For example, a product that arrives incorrect or damaged may require a different resolution from an item returned because of a change of preference or an incorrect size selection.

We encourage customers to review product descriptions and measurement information carefully before ordering. However, nothing in our policies is intended to restrict mandatory rights provided under applicable consumer protection laws.

If you would like to discuss an order issue, contact service@mirellecollective.store with your order number and relevant details.

For complete information, visit our Returns & Refunds Policy.

We may update this Shipping Policy to reflect changes in shipping services, operational procedures, delivery coverage, consumer protection requirements, or other relevant circumstances.

Any updated version will be published on this page, together with a revised effective date where appropriate.

Shipping terms communicated at checkout or agreed when an order is accepted will be respected in accordance with applicable law. Later policy changes will not automatically remove rights associated with a previously accepted purchase.

Where our Shipping Policy refers to other store policies, we encourage customers to read those documents together for a fuller understanding of our services.

We're Happy to Assist

Whether you're checking a shipment, updating order details, or asking about delivery to your location, our team is here to help you find the information you need.

Mirellecollective
service@mirellecollective.store
mirellecollective.store